Privacy Policy - GoldenHive

1. Introduction

Welcome to GoldenHive ("we," "our," or "us"). We are deeply committed to protecting your privacy and handling your personal data in an open, transparent, and secure manner. This Privacy Policy outlines the types of personal information we collect, how it is used, with whom it may be shared, and the choices you have regarding your information when you access or use our website and services (collectively, the "Platform"). This policy applies to any interaction you have with us, whether on a computer, mobile device, or through any other means. Please read this policy carefully to understand our practices. By using our Platform, you acknowledge that you have understood the terms of this Privacy Policy.

2. Information We Collect

To provide and enhance our services, we collect information that you provide directly to us, information that is collected automatically, and information from third parties. The nature of the information we collect depends on your interaction with our Platform.

2.1. Information You Provide Directly to Us

This is information that you voluntarily submit to us as you use our Platform. This includes:

Account & Profile Information: When you create an account, we collect your full name, email address, and password. You may also choose to provide additional information in your profile.
Transactional Information: When you place an order, we collect information necessary to process the transaction. This includes your billing address, shipping address, phone number, and details of the products you have purchased. Please note that your full payment card details are processed directly by our secure third-party payment processors (e.g., Stripe, PayPal), and we do not store this sensitive information on our servers.
Communications with Us: When you contact our customer service team, fill out a contact form, respond to a survey, or otherwise communicate with us, we collect the content of those communications, including any information you choose to provide.
Consent Information: When you agree to our Privacy Policy, we record that consent, including the time, date, and IP address associated with the agreement.

2.2. Information We Collect Automatically

As you navigate and interact with our Platform, we use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This includes:

Log and Usage Data: We collect information related to your access to and use of the Platform, including your IP address, browser type, operating system, the pages you view, the time and duration of your visits, the links you click, and the referral source from which you came to our site.
Device Information: We collect information about the computer or mobile device you use to access our Platform, such as the hardware model, operating system version, unique device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar tracking technologies to operate and personalize our Platform. Cookies help us understand user behavior, remember your preferences (like language or currency), and improve the quality of our service. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, which we have outlined below:

To Provide, Operate, and Improve our Services: To process and fulfill your orders, including managing payments, shipping, and handling returns. To create and manage your user account. To personalize your experience on our Platform by showing you content that we believe may be relevant to you. To improve the functionality, security, and user-friendliness of our website.
For Communication Purposes: To send you transactional communications, such as order confirmations, shipping notifications, and password resets. To respond to your comments, questions, and requests, and to provide customer service and support. To send you marketing communications, such as newsletters and promotional offers, but only if you have provided your explicit consent to receive them. You can opt-out of these communications at any time.
For Safety, Security, and Legal Compliance: To detect and prevent fraudulent transactions, spam, abuse, and other harmful activities. To comply with our legal obligations, such as tax laws and other regulatory requirements. To enforce our Terms of Use and other policies, and to resolve any disputes that may arise.

4. Sharing & Disclosure of Information

We value your privacy and do not sell or rent your personal information to third-party marketers. However, we may share your information with certain trusted third parties under the following circumstances:

With Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, order fulfillment and shipping, data analysis, email delivery, and marketing services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect it and not use it for any other purpose.
For Legal Reasons and to Protect Our Rights: We may disclose your information if we believe in good faith that it is necessary to: (a) comply with a law, regulation, legal process, or governmental request; (b) enforce our Terms of Use, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of GoldenHive, our users, or the public.
In Connection with a Business Transfer: If GoldenHive is involved in a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, your personal information may be among the assets transferred to the buyer or successor entity. We will notify you via email and/or a prominent notice on our website of any change in ownership.

5. Your Rights and Choices

You have certain rights and choices regarding the personal information we hold about you. Depending on your location, these may include:

Right to Access: You have the right to request a copy of the personal information we are processing about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided on our Contact Us page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Data Security and Retention

We are dedicated to protecting your data. We implement and maintain a variety of appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. These measures include data encryption, access controls, and secure server environments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as long as your account is active. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

7. Children's Privacy

Our Platform is not intended for or directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under this age without verification of parental consent, we will take steps to delete that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification via email). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data-handling practices, please do not hesitate to contact us. You may reach our Data Privacy Officer at goldenhive@gmail.com or by mail at the address provided on our Contact Us page.