Let's Connect

Tracking your GoldenHive order is a simple and transparent process. Once your order has been carefully packed and dispatched from our facility, which typically occurs within 24 hours of your purchase, our system will automatically send a detailed shipping confirmation to the email address you provided at checkout. This email is your key to tracking the package. It will contain a unique tracking number assigned by our shipping carrier (e.g., UPS, FedEx) and, for your convenience, a direct clickable link to their tracking portal. By clicking this link, you can view the real-time progress of your shipment, including its current location, estimated delivery date, and all transit updates. If you do not see this email in your primary inbox, we recommend checking your spam, junk, or promotions folders, as automated emails can sometimes be filtered there.

Due to the nature of our product as a food item and for health and safety reasons, we are unable to accept returns on honey. However, your complete satisfaction and trust in our products are of the utmost importance to us. We stand firmly behind our quality guarantee. In the rare event that your order arrives damaged (e.g., a broken or leaking jar) or if you believe there is a quality issue with the honey itself, please contact us immediately—ideally within 48 hours of receiving your order. To help us resolve the issue swiftly, please provide your order number and, if possible, a clear photo of the damaged or defective product. Our dedicated customer service team will review your case with urgency and care. We are committed to making things right and will happily offer a replacement shipment or a full refund, depending on the circumstances and your preference.

This is an excellent question that goes to the heart of our philosophy. While we do not currently hold an official "certified organic" label, we want to assure you that our practices are in complete alignment with, and often exceed, organic standards. Our bees forage in remote, wild sanctuaries, far from commercial agriculture and the risk of pesticide drift. We are staunchly committed to treatment-free beekeeping, which means we never use any synthetic chemicals, pesticides, or antibiotics within our hives, relying instead on natural methods to ensure colony health. The decision not to pursue official certification is a conscious one. The process is often prohibitively expensive for a small-scale artisan producer and, in our view, doesn't fully capture the depth of our "bee-first" ethos. We choose to invest those significant funds directly back into what matters most: enhancing our bees' habitats, promoting pollinator biodiversity through land stewardship, and maintaining the highest possible quality. We are proud to be radically transparent about every step of our process.

Currently, our main bottling and shipping facility is a dedicated production space and is not set up to accommodate public access for retail sales or local pickups, primarily for health, safety, and logistical reasons. Our primary sales channel is our e-commerce website, which allows us to serve customers far and wide. However, we deeply value our local community and love to connect in person. Throughout the spring, summer, and fall, we actively participate in several local farmers' markets in the region. These markets are the perfect opportunity to meet us, ask questions, sample our latest seasonal varieties, and purchase your favorite honey directly without any shipping fees. To stay informed about our market schedule and locations, we highly recommend signing up for our email newsletter or following us on our social media channels, where we post regular updates.

Absolutely, we would be delighted to help you add a personal touch to your gift. We believe that a gift of pure, artisanal honey is a heartfelt gesture, and a personal message completes the experience. During the checkout process, after you've entered your shipping information, you will find a field clearly labeled "Add a Gift Message" or "Order Notes." Simply type your desired message into this text box. A member of our team will then carefully hand-write your message on a small, elegant card, which will be included inside the package with the honey. To ensure the message is presented beautifully, we recommend keeping it relatively concise. This complimentary service is our way of helping you share a little extra sweetness and care with your recipient.